Return Policy

We describe every item as carefully as we can, and we photograph the faults as well as the good points. If an item still turns out not to be as described, we will put it right.

1. Return window

Contact us within 30 days of delivery. Please give us your order number and tell us what is wrong, with photographs if the problem can be seen.

2. How returns must be shipped — please read before sending anything

We will send you a prepaid return label. Returns must be shipped using the label we provide.

We cannot accept or refund an item that is returned by any other method. Please do not arrange your own carrier, and please do not send anything back before we have replied to you. Parcels that arrive without our label are frequently held by customs as commercial imports, and once that happens we have no way to recover the item or to refund you.

3. Condition of returned items

The item must come back in the same condition it was sent, with everything that was included — caps, hoods, cases, straps, boxes and papers. Please pack it at least as well as we packed it. Damage caused on the return journey by poor packing cannot be refunded.

4. Who pays

If the item was not as described, was faulty, or was the wrong item, we pay the return shipping and refund you in full, including any shipping you paid.

If you have simply changed your mind, we will still send you the return label, but the cost of that return shipping is deducted from your refund.

5. Items we cannot take back

Items that have been serviced, modified, dismantled or repaired by anyone else after delivery cannot be returned, because we can no longer tell what condition they were in when they left us.

6. Refunds

Refunds are issued once the item is back with us and has been inspected, normally within 3 business days of its arrival. Refunds are made to the original payment method. Depending on your bank or card issuer, it can take a few more days to appear on your statement.

7. Damage in transit

Every parcel is insured. If your parcel arrives damaged, please keep the box and all the packing material, photograph everything before unpacking any further, and contact us. We will handle the claim with the carrier ourselves — you do not need to deal with them.

8. Import duties on returns

Customs duties and import taxes that you paid to receive the parcel are charged by your own country, not by us, and we cannot refund them. Many countries will refund them to you directly when goods are re-exported — please ask your local customs authority.

9. Questions

If you are unsure about anything, contact us first. We would much rather answer a question before you buy than settle a problem afterwards.