Shipping Policy

We ship worldwide from Japan, and shipping is free on every order.

1. Where we ship

We ship internationally from Japan. A small number of countries are not available at checkout. If your country is not listed, please contact us before ordering rather than assuming we cannot help — we may be able to.

2. Shipping cost

Shipping is free on all orders, whatever the destination, the weight or the size of the parcel. There is no shipping charge added at checkout.

3. Carrier, tracking and insurance

Orders are sent by DHL or EMS, whichever suits the destination and the size of the parcel. Every order is tracked and insured. We email the tracking number as soon as the parcel leaves us.

4. Dispatch time

Orders are dispatched within 1 business day of payment clearing. Orders placed on a Saturday, Sunday or Japanese public holiday are dispatched on the next working day.

5. Delivery time

DHL normally takes 3–7 business days and EMS 5–14 business days, depending on the destination. Time spent in customs is not included and is outside our control.

6. Packing

Cameras are double boxed. Lenses, finders and loose accessories are wrapped and cushioned separately so that nothing can move against anything else in transit.

7. Customs duties and import taxes — please read

The price you pay us does not include customs duties or import taxes. These are set by your own country, not by us, and they are payable by you — usually to the carrier, on or before delivery.

This now applies to the United States as well. The former $800 duty-free allowance on imported parcels no longer applies, so buyers in the US should expect duties on any order. Please check the rate that applies to you before you order, so that nothing arrives as a surprise.

We declare the full price paid on every customs form. We cannot mark a parcel as a gift, as a sample, or at a lower value. Doing so is illegal, and it would also void the insurance that protects your parcel.

8. Refused or unclaimed parcels

If a parcel is refused, or is left unclaimed and returned to us, we will refund the price of the item less any charges the carrier bills us for the return journey. Please make sure that someone can accept the parcel and settle the duties.

9. Wrong or incomplete address

Please check your address carefully at checkout. Once a parcel has been handed to the carrier we usually cannot change the address. If a parcel is lost because of an incorrect address, we cannot refund it.

10. Questions

If anything here is unclear, or you need a quote for a specific country before ordering, please contact us. We reply in English.